Training
Platform
3 Pepper Burrito Co.
A custom-built training and certification platform to scale your franchise operations
The Opportunity
3 Pepper Burrito Co. is entering a critical growth phase — scaling from 8 locations to 20–30 through franchise expansion. The training infrastructure that got you here won't carry you there. Every new location multiplies the cost of inconsistency, and every SaaS subscription compounds with growth.
This proposal outlines a custom-built training and certification platform that you own outright — purpose-built for your operations, your content, and your franchise model. No per-location fees. No vendor lock-in. One investment that pays for itself.
Why Now
Current challenges driving the need for a centralized training system
Inconsistent Training
- No centralized training system — onboarding varies by location and manager
- Employee handbook sign-off handled through payroll provider — nobody reads it
- Physical prep guide binders are outdated, hard to update, and unsearchable
- LTO rollouts require retraining every employee with no structured delivery system
Franchise Scaling Gap
- Aggressive growth plan: 8 locations today, targeting 20–30 within 2–3 years
- No repeatable onboarding system for new franchisees to deploy independently
- Franchise support specialist handling weekly calls without standardized materials
- Every existing employee needs to go through the system to establish a universal baseline
SaaS Cost Trajectory
- Opus Training quoted at ~$80/month per location — scales linearly with growth
- TalentLMS at 200+ users runs $3,600–$6,000+/year and grows with headcount
- At 30 locations, SaaS fees project to $28,800+/year with Opus alone
- 5-year SaaS projection at growth trajectory: $90K–$120K in subscription fees
Ownership & Control
- Proprietary prep guide content must remain confidential and access-controlled
- Different franchisees use different payroll providers — no single integration point
- Need platform portability: if vendor relationship ends, client keeps the codebase
- Want to own the platform, not rent it — no per-location fees passed to franchisees
WBX Creative builds custom operational tools for growing businesses — platforms that companies own outright, with no recurring vendor fees or lock-in. Our approach prioritizes portability, simplicity, and building exactly what the business needs without the bloat of off-the-shelf solutions.
Relevant capabilities for this engagement:
- Custom web application development (React, Next.js, PostgreSQL)
- Multi-tenant architecture with role-based access control
- Content management and structured training delivery systems
- Bilingual platform development (English/Spanish)
- Ongoing platform management and iterative feature delivery
This platform will be built with the same modern stack and methodology used across all WBX Creative custom builds — designed to last, built to scale.
What You Get
A complete training and certification platform built specifically for restaurant operations and franchise scaling.
Core Platform
MVP — Everything needed for launch
The foundation: user authentication, role-based permissions, training content delivery, quizzes, progress tracking, and management dashboards. This is everything your team needs to start onboarding employees consistently across all locations.
Additional Features
Delivered during managed launch period
These features are built during the managed launch retainer period or added later as needed. The platform is architecturally ready for all of them from day one.
4-Tier Permission Model
Super Admin
All locations
Tim, JD, Sean, Ray
Franchisee Admin
Assigned locations
Franchise owners
GM / Store Manager
Single location
General managers
Employee
Own training
All crew members
Investment Summary
One investment. Full ownership. No per-location fees, ever.
Platform Build
Milestone-Based Payment Schedule
Content Readiness Gate
Build timeline begins when organized training content is delivered. Deposit is non-refundable and secures your project slot.
Full Code Ownership
You own the complete codebase. Portable and hostable independently if the consulting relationship ever ends.
Engagement Options
Choose the level of ongoing support that fits your team
Build + Managed Launch
Full platform build with 6 months of managed support — LTO deployments, content updates, bug fixes, GM training, and rollout support.
Build Only
Higher build fee to account for no retainer buffer. Client takes on content management and LTO deployment from day one.
Cost Comparison
Custom platform vs. SaaS alternatives over 5 years
5-Year Total Cost of Ownership
The math:Year 1 is your biggest investment. By year 2, you're paying less than Opus. By year 3 with 20+ locations, you're saving $10K+/year and growing. At 30 locations, Opus costs $2,400/month vs. your $400/month — that's a 6x difference.
Recommended Engagement — Year 1 Total
Then ~$400/month ongoing. Full platform ownership from day one. No per-location fees. No per-user fees. Scales with your franchise at zero marginal cost.
Build Timeline
10 weeks from content delivery to production launch
Foundation
Weeks 1-2
Admin Backend
Weeks 3-4
Employee Experience
Weeks 5-6
Dashboards
Week 7
Ancillary Features
Week 8
UAT & Rollout
Weeks 9-10
Foundation
2 weeks
Admin Backend
2 weeks
Employee Experience
2 weeks
Dashboards
1 week
Ancillary Features
1 week
UAT & Rollout
2 weeks
MVP Available: ~4 weeks | Full Platform: ~10 weeks
Platform must be production-ready before first franchisee onboarding (end of 2026).
Next Steps
Review & Discuss
Review this proposal and identify any questions or scope adjustments. We'll schedule a follow-up call to align on priorities and finalize the engagement option.
Organize Content
Audit and organize your Word doc training content into per-module folders. Verify accuracy, confirm video production schedule with Austin. We can assist with AI-powered QA.
Begin Build
Sign the consulting agreement and submit the $5,000 deposit. Build begins immediately upon receiving organized content. MVP available in ~4 weeks.
What We Need From You
Ready to move forward?
Engagement Terms
All work performed as independent consultant through WBX Creative LLC.
Client receives full ownership of the codebase upon payment in full. Platform is portable and hostable independently.
Hosting managed by WBX Creative and passed through at cost (~$75–150/month). Client may self-host at any time.
Build timeline begins upon receipt of organized training content and initial deposit. Content readiness is a client responsibility.
Scope changes beyond this proposal priced at $150/hour or flat rate by mutual agreement.
30-day written termination notice required by either party. Completed milestones are non-refundable.
This proposal is valid for 30 days from the date of issue.